Observations on the desk, store economics, and leadership realities for the people responsible for the store.
Observations on the desk, store economics, and leadership realities for the people responsible for the store.
Dealerships keep replacing vendors while carrying the same operating problem into the next platform. Before buying another tool, diagnose the process, ownership, and behavior around the tools you already have.
Lean first, then grow. The five questions the leadership team should answer together before signing the next vendor — and why a turbo on a misfiring engine just blows the engine faster.
Fake task completion, broken source codes, duplicate records, and lost leads — the four lies your CRM tells you most often, and how to catch each one.
Four questions to run on every vendor contract over $500 a month — and how to spot the overlap, legacy, and activity vendors quietly draining your P&L.